FAQ
Frequently Asked Questions about WABO Gaming
Our customer support team is available 24/7 to assist with any questions about your account or our services.
Deposit
Can I deposit directly on our APP/Website?
Yes, WABO provides convenient online deposit options. Click “Deposit” on the homepage and select your usual deposit method to deposit, just follow the steps will do
What is online payment? how to use?
Online payment is a deposit method that uses online banking companies to pay directly. Members just need to follow the instructions on the online payment page. You can get credit by completing the remittance directly from the online payment page.
What’s the minimum and maximum deposit limit?
WABO’s minimum deposit is MYR 30, and the maximum deposit is unlimited.
Why didn’t I credited after the payment success?
Don’t worry, if you still didn’t get your credit after 30 minutes, please contact our customer service, they are ready to help!
Withdraw
What are the minimum and maximum limits for a single withdrawal?
The minimum single withdrawal of WABO is MYR 50, and the maximum single withdrawal is based on the VIP level, and the maximum is MYR 100,000.
How long does it take for the withdrawal progress?
Finance will make withdrawals within 1-5 minutes, and the funds will arrive in real time within 10 minutes
Is there a limit on the number of withdrawals? Is there a prescribed time for withdrawal?
The number of withdrawals of WABO members is based on the VIP level, WABO operate throughout the year and provides withdrawal services 24/7.
Are there any conditions for withdrawal?
As long as the member reaches the valid bet amount and can check it on our APP/Website. Member must bind the withdrawal bank account first; this account must be his own bank account and same name with the full name his registered.
Do I have to own my bank account for withdrawal?
The withdrawal bank account bound to the member withdrawal must be the same as the real name filled in during registration, otherwise the withdrawal cannot be made.
I have successfully made a deposit, why does it say that my balance is insufficient when placing a bet?
After depositing, the money will be added to the “Main Wallet” of the account. To bet on the game, members must transfer the amount to the corresponding game wallet in [Wallet] or turn on “Auto Transfer”.
Game
How many decks of cards will your game use?
Baccarat uses 8 decks of cards, other games will be adjusted according to their nature.
When will you shuffle the cards?
In all card games, the cards will be reshuffled when the red shuffle mark appears or the game is interrupted due to line problems.
Are my personal data and betting records safe at WABO?
WABO is absolutely safe. We will never disclose the personal information of our customers to any business organisation. All data provided by members are transmitted to a secure port (SSL 128bit encryption Standard) and stored in a tightly protected environment.
Why are there so few betting chips available for live action video?
Please click [Custom Chips], and chips of various denominations will appear. You can select commonly used chips and save them for quick selection.
Why can’t the Live Casino place the’last bet’?
For the “last bet” in the live casino, the amount must be greater than MYR 1. If the amount is less than MYR 1, it is recommended that you switch to electronic games and continue the game.
How to prove that the game result is real-time?
You can monitor through the video images of the game. The images in the video are all the images played by the BBIN Live Casino, which are synchronized. We ensure that all game results are real real-time results.
How do I place SPORT betting?
For IBC Sports and SBO Sports, please select the item you want to bet on and fill in the betting amount at the bottom left of the page to place your bet.
How do I know that my bet has been won?
Click [Player Center->Bet Records], you can check the winning or losing results and betting slip status of each game week and month
Where can I see all my bets?
Click [Player Center->Bet Records] to check the betting records and bet details of each game
Why is my bet void?
If a sporting event is suspended, abandoned or terminated, then the entire game will be considered invalid. This requirement depends on official announcements in any way. The bet amount of each individual item will be refunded. In the mixed pass, the invalid bet involved in this item will be regarded as no entry, and other bets will continue.
What should I do when I cannot log in to the game?
First of all, you can try to turn off the firewall and antivirus software. Some of them may conflict with our software, which leads to this situation. In addition, you can also delete small text files (Cookies) and history in your browser, restart your computer, and try to log in again. If it still fails to operate normally, please download the latest version of the client again, reinstall it, and log in again.
How to use the screen capture?
Please point the mouse to the location of the single click URL window, and then search for the alt and print scren buttons on the keyboard, and click the alt and print screen keys at the same time. After that, open the painter and press the right mouse button to select copy and paste After the above item, the screen capture is complete.
Need More Information?
Our customer support team is available 24/7 to assist with any questions about your account or our services.
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